So I removed 360 completely and immediately the scanner worked even without a reboot. All roads led to 360 and after disabling the antivirus and firewall it still wouldn't scan, Norton said it's not a Norton problem. I never come across a router causing a problem like this and the problem reminds me of a recent problem where a scanner was reinstalled after Norton 360 was put on, and could no longer scan. HP support say it appears to be the BT Hub and this should be set to Disable Auto Channels, and manually set to channel 1, 6 or 11, and frequency set to 801.11b or 801.11g. Windows Firewall is disabled by McAfee Internet Security's firewall and I turned this off for an hour, but still no printer is seen. If we ping 192.168.1.70 it says it is unreachable, so I am assuming a firewall problem. A printout shows the wifi is ok and the IP 192.168.1.70. ![]() When connected to a small network of one laptop and one PC, both running Windows 7 and using a BT Business Hub 3 as DHCP server, the wifi setup from the laptop sees no printers. When connected to the HP Deskjet own wifi - the wifi setup sees the printer and assigns it an IP address of 192.168.231.1. When connected by USB cable it works fine.
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